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eSIM will not install

  • Confirm that you have Wi-Fi or another working connection.
  • Confirm that the phone supports eSIM and is carrier-unlocked.
  • Open the eSIM details screen and use Install eSIM or the QR/manual installation option.
  • Do not scan the same installation profile on multiple devices.

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eSIM is installed but has no data

  1. Confirm that the SimSIM line is turned on.
  2. Set SimSIM as the mobile data line.
  3. Enable data roaming for SimSIM.
  4. Toggle airplane mode, then restart the phone.
  5. Confirm that your destination is included in the plan.

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Data or top-up is not updating

Usage information comes from the provider and may be delayed. Reopen the app and check again. If a top-up is still missing after the provider has had time to process it, contact support with your order number.
Do not delete the eSIM while troubleshooting. A deleted profile may not be recoverable.
If the issue continues, open the Help Center from Account and include your order number, phone model, operating system, and screenshots when contacting support.

Related topics

SimSIM Help CenterSimSIM Coins