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Cancellation and refund eligibility depends on the official SimSIM Terms of Service and the state of the eSIM profile. Read the current Terms of Service before making a request. If you need help, open the Help Center from the SimSIM app and include your order number.
Do not install or scan an eSIM while you are deciding whether to request a cancellation. The official policy determines whether a request is eligible.

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Frequently asked questionsPrivacy and terms