> ## Documentation Index
> Fetch the complete documentation index at: https://help.simsimglobal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SimSIM Frequently Asked Questions

> Answers to the most common questions about SimSIM eSIM — compatibility, activation, data, coverage, cancellations, and more.

Find answers to the most common questions about SimSIM below. Can't find what you're looking for? Email us at [hello@simsimglobal.com](mailto:hello@simsimglobal.com).

## General

<AccordionGroup>
  <Accordion title="What is SimSIM?">
    SimSIM is a travel eSIM service that gives you instant mobile data in 200+ countries. You buy a plan in the app, scan a QR code to install the eSIM, and land connected — no physical SIM swap needed.
  </Accordion>

  <Accordion title="Is SimSIM a physical SIM card?">
    No. SimSIM is a digital eSIM that lives on your phone. There's nothing to order, nothing to pop into a tray, and nothing to lose.
  </Accordion>

  <Accordion title="Does SimSIM work for calls and SMS?">
    SimSIM is a data-only service. Voice calls and SMS are not included. However, apps like WhatsApp, Telegram, FaceTime (audio/video), and Google Voice work over data.
  </Accordion>
</AccordionGroup>

## Compatibility

<AccordionGroup>
  <Accordion title="Will my phone work with an eSIM?">
    Most modern smartphones — iPhone XS/XR and later, Google Pixel 3 and later, Samsung Galaxy S20 and later — support eSIM. Go to Settings and look for "Add eSIM" to confirm. Your phone also needs to be network-unlocked.
  </Accordion>

  <Accordion title="What does 'network unlocked' mean?">
    A network-unlocked phone isn't tied to one carrier. If you bought your phone from a carrier on a contract, contact them to confirm it's unlocked before purchasing SimSIM.
  </Accordion>
</AccordionGroup>

## Activation & Setup

<AccordionGroup>
  <Accordion title="How fast am I online after I land?">
    SimSIM activates automatically when you arrive in your destination country. Install the eSIM at home before you travel — setup takes about a minute.
  </Accordion>

  <Accordion title="Can I install the eSIM after I arrive?">
    Yes, but you'll need a Wi-Fi connection to complete the installation. It's easier and safer to do it before you leave.
  </Accordion>

  <Accordion title="My QR code isn't working — what do I do?">
    Make sure you're scanning the code in good lighting and your camera is focused. If it still doesn't work, contact [support@simsimglobal.com](mailto:support@simsimglobal.com) with your order number.
  </Accordion>
</AccordionGroup>

## Data & Top-Ups

<AccordionGroup>
  <Accordion title="What happens when I run low on data?">
    SimSIM sends you a notification when your data is running low. Open the app and tap **Top Up** to add more data instantly — no reinstall needed.
  </Accordion>

  <Accordion title="Does unused data roll over?">
    No. Unused data from a plan expires at the end of the validity period. Top up before your plan expires if you need more.
  </Accordion>
</AccordionGroup>

## Coverage

<AccordionGroup>
  <Accordion title="Which countries do you cover?">
    SimSIM covers 200+ countries. Browse the app or check the coverage page for the full list.
  </Accordion>

  <Accordion title="Do regional plans work across borders?">
    Yes. A regional plan (e.g., Europe, Asia) keeps you connected in all countries within that zone on a single plan.
  </Accordion>
</AccordionGroup>

## Account & Billing

<AccordionGroup>
  <Accordion title="Can I cancel my plan?">
    You can cancel within 14 days of purchase if you haven't scanned (activated) your QR code yet. A cancellation fee of 5% of the total price or ₪100 (whichever is lower) applies. Once the QR code is activated, the service is considered delivered and refunds are not available.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Go to **Profile → Account → Delete Account** in the app. This is permanent and erases your SimSIM Coins balance and referral history.
  </Accordion>
</AccordionGroup>


## Related topics

- [SimSIM: Instant Travel eSIM for 200+ Countries](/introduction.md)
- [Activate Your SimSIM eSIM Before You Fly](/activating-your-esim.md)